Saturday 05th September 2015,

Gearbox Software: Turning Frustration into Unexpected Happiness

One of the many panels I attended at PAX East 2013 was the panel hosted by Gearbox Software. It was a massive panel held in the Main Theatre that I originally didn’t plan on attending. I like Gearbox just fine but at that point I hadn’t read the description and had conjured up the idea of Gearbox dudes just talking about how great Borderlands 2 is. Eventually, when I actually read the description for the panel, I figured it was worth going to. The panel had exclusive info, some awesome inside scoops, and best of all…free stuff!

Gearbox Software handed out different color cards with the Borderlands logo on it to each panel attendant. At a certain point in the panel a color was chosen and everyone with that color got a special gift. The gift was the limited edition loot chest from Borderlands which had been previously been sold out. I was lucky enough to have the right color card and once the panel was done I made my way to the other side of the theatre to claim my chest. Sadly, after waiting in line for a few minutes, the Gearbox team had run out of chests. I was a little frustrated and confused, this was a lesson I’d learned in my freshman year as a public relations major. When you do a giveaway of any kind either everyone gets one or you make sure the “raffle” you’re doing has the exact number of winners that there are gifts.

Clearly this got a little screwed up and many of the cardholders didn’t receive a Borderlands loot chest. The team made a quick save by telling everyone who hadn’t received a chest to head to the 2K Games booth and find “Kelly”. Apparently, she was going to take down our emails and find a way to rectify this swag injustice. After handing in my email I figured it was no big deal and off I went. About three days later I got an email from Kelly Miller, Senior Product Manager at 2K Games, thanking me for attending the panel and asking for my mailing info. I gladly gave her my info and within a week I had a Borderlands loot chest arrive at my door step. I was even lucky enough to get a Marcus bobble-head in the loot chest as well.

The reason I went into this diatribe was to highlight a mistake that was rectified by good public relations. Often times we hear about PR fiascos in the gaming world or advertising mishaps that offend mass groups of people.  It’s so rare that we hear about a good PR team or a well-done PR move that makes a person feel differently than they did in the beginning of the interaction. I wanted to take this time to thank Gearbox Software and Kelly Miller for not just shrugging their shoulders or giving out $10 gift cards. Instead, they went the extra mile and hand mailed a bunch of plastic loot chests to a bunch of lucky people. Thanks!

Like this Article? Share it!

About The Author

Hey there, I'm Jon and I like playing and writing about video games. Ever since I read my first issue of Gamepro I've been hooked on reading the latest news and reviews and keeping up with anything and everything that the gaming world has to offer. If it's popular, interesting, different, strange, absolute rubbish, or recommended by someone at random I'll most likely play it. For me it's about appreciating what the developers have created and enjoying video games for the awesome experiences that they offer.


  1. Mjr Space Nelson April 10, 2013 at 10:57 am

    Good on Gearbox, and you for saying so. In all walks of life, complaining is the easier path.

Leave A Response

You must be logged in to post a comment.

Case No. CV09-01933 VBF(Ex)


DOES 1 – 10,

THIS MATTER having come before the Court upon motion by Tiffany (NJ), LLC,(“Tiffany” or “Plaintiff”) Motion for Final Default against the Defendant Jianghai XX a/k/a Jeff XX d/b/a d/b/a EsSilver2go d/b/a Venusfashionsq d/b/a Venus Fashions d/b/a d/b/a d/b/a d/b/a Tiffany4ever d/b/a Tiffanyever d/b/a T4ever Jewell d/b/a TF Jewellery d/b/a Tcoworld d/b/a Amazingtea (the “Defendant” or “XX”) and the Court having considered the moving papers and there being no opposition thereto;

(NJ), LLC, a New Jersey corporation, with its principal place of business at 15 Sylvan Way, Parsippany, NJ 07054 and against Defendant XX, an XX XXXXX;

2. Pursuant to 17 U.S.C. § 504, Tiffany is awarded statutory damages for copyright infringement against XX in the amount of $150,000.00, for which let execution issue;

5. Pursuant to 15 U.S.C. § 1117(a) Tiffany is awarded investigative fees against XX in the amount of $2,209.34, for which let execution issue;

(f) using any reproduction, counterfeit, copy, or colorable imitation of the Tiffany Marks or Tiffany Copyrights in connection with the publicity, promotion, sale, or advertising of any goods sold by XX,,,,, and/or any other website or business, including, without limitation, jewelry, pendants, bracelets, rings, earrings, necklaces and clothing accessories, namely, cuff-links, key rings and money clips;

(h) offering such goods in commerce;

(i) otherwise unfairly competing with Tiffany;